Returns And Exchanges

We want you to be delighted with your purchases. However, we know that buying online can be tricky, so we offer a no-nonsense returns policy and will gladly offer you a refund or exchange on all our goods. In the unlikely event of an item being faulty, we will reimburse the total cost of return. However, postage costs for exchanges and refunds of non-faulty goods are the customer's responsibility.

we have a 15 days Refund/Exchange window, which means you have 15 days after receiving your item to request a return.

We only offer a total refund when the below-mentioned criteria are fulfilled:

    • You raised the RETURN request for an item within 15 days of receiving your order. 
    • You need to send out pictures of damaged items to our customer support team at: returns_exchange@dataceps.com

    The customer needs to follow the step-by-step process directed by the returns and exchange department over email or phone communication. ( Please do not send your purchase back to the manufacturer. )

    • Please return the goods with your full details – order number if you have it, name the order was made in, address, email address, contact telephone number, and whether you want a refund.
    • Please clearly mark on your parcel  "NO COMMERCIAL VALUE; RETURNED GOODS" to avoid delays and customs charges at Customs.
    • Please return any items promptly using a prepaid, insured, traceable method. NOT A COURIER – USE THE POST OFFICE. Please retain your shipping documentation.
    • We will NOT take responsibility for missing goods in the post, so please send all returns with tracking.

     

    REFUNDS (For Physical Products):

    We will refund your money to your credit card or PayPal account, whichever you used to purchase the goods. We will strive to refund you within the next 3-5 working days after receipt of the returned goods. This can sometimes take longer due to weekends, holidays, etc.

    There will be NO REFUND in the following scenarios:

    • If your RETURN request does NOT pass our inspection, you will not receive a refund.
    • Items were not delivered to the customer because of the wrong address entered by the customer. ( This includes the country you want it delivered to )
    • Physical Items used /damaged by the customer.


    For Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    EXCHANGES (For Physical Products):

    You need to connect with our team and raise an exchange request for exchanges. As per our policy, we have a 15 days Refund/Exchange window.The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    We only offer an exchange when the below-mentioned criteria are fulfilled:

    •  You raised the EXCHANGE request for an item within 15 days of receiving your order. 
    • You need to send out pictures of items to our customer support team at: returns_exchange@dataceps.com

     

    There will be NO EXCHANGES in the following scenarios:

    • If your EXCHANGE request does NOT pass our inspection, you will not receive a refund.
    • Physical Items used /damaged by the customer.

     

    We will send you a PayPal invoice for the return postage and order the replacement item when the payment has been made.

    • Please return the goods with your full details – order number if you have it, name the order was made in, address, email address, contact telephone number, and whether you want a refund.
    • Please clearly mark on your parcel (in the customs form) "NO COMMERCIAL VALUE; RETURNED GOODS" to avoid delays and customs charges at Customs.
    • Please return any items promptly using a prepaid, insured, traceable method. NOT A COURIER – USE THE POST OFFICE. Please retain your shipping documentation.
    • We will NOT take responsibility for missing goods in the post, so please send all returns with tracking.

     

    RETURN and REFUND POLICY ( For Digital Products-Ebooks, Printables , courses etc.)

    Per our policy, we have a 14 days Refund/Exchange window. We only offer a total refund when the below-mentioned criteria are fulfilled:

    •  You must raise the RETURN request for an item within 14 days of receiving your order. 
    • You must destroy the digital product from all their physical and cloud devices.
    • You need to connect with our team over email at: returns_exchange@dataceps.com

    The customer needs to follow the step-by-step process directed by the returns and exchange department over email or phone communication. 

     

    REFUNDS(For Digital Products):

    We will refund your money to your credit card or PayPal account, whichever you used to purchase the goods.
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.     We will strive to refund you within the next 7-10 business days after receipt of the returned goods. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return.

    There will be NO REFUND in the following scenarios:

    • If a customer keeps a copy of the digital product with them on their physical or cloud storage. ( this includes all types of storage) while applying for a refund. ( Strict legal actions will be taken against such customers.)
    • Re-selling or sharing the digital product by the customer is being carried out.